Privacy Policy

Shukran Electronics Trading L.L.C. (“Shukran”, “we”, “us” or “our”) operates shukran.world.

This Privacy Policy explains how we collect, use, retain and share personal information when you browse our website, register an account, purchase products, request delivery, contact customer support or receive promotional communications.

This policy covers our website-related services. Independent third-party websites, payment providers and social platforms have their own privacy policies.

Depending on how you interact with us, we may collect:

• Your name, email address and telephone number.
• Account credentials and verification information.
• Billing and delivery addresses.
• Products ordered, order history and delivery instructions.
• Transaction references, payment status and refund information.
• Messages, enquiries, return requests and warranty information.
• Business names, registration details and contact information when you use a business account.
• Technical information such as IP address, browser type, device information, access times and website interactions, depending on the tools used.

Please provide only the information necessary for your order or request.

We use personal information to:

• Create and manage customer accounts.
• Process purchases, payments and deliveries.
• Provide order confirmations, invoices and service updates.
• Handle returns, refunds, warranty claims and customer enquiries.
• Maintain website functionality and security.
• Prevent fraud, account misuse and unauthorised transactions.
• Meet applicable legal and accounting obligations.
• Understand and improve website performance where analytics tools are used.
• Send promotional communications where the required permission or other lawful basis exists.

Depending on the activity and applicable law, we process information to fulfil your order, take steps at your request before a purchase, comply with legal obligations or act on your consent. Other grounds are used only where applicable law permits them.

Where processing relies on consent, you may withdraw that consent by contacting us. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Browsing our website does not by itself constitute consent to optional advertising or marketing.

Available payment and instalment methods are displayed at checkout or confirmed by our team.

If you select a third-party payment or finance service, that provider processes information necessary for the transaction under its own terms and privacy policy.

We use order-related payment information, including transaction references and payment status, to administer purchases, refunds and customer support.

Do not send passwords, card security codes or one-time verification codes to our customer service team.

Cookies and similar technologies may support account login, shopping carts, checkout, security and saved preferences.

Where optional analytics or advertising tools are used, they may collect information about website interactions. Where required by applicable law, we seek consent before using optional technologies.

You may manage cookies through your browser and any preference controls made available on our website. Blocking essential cookies may affect account or checkout functions.

Contact us if you would like information about the technologies currently used on our website.

Depending on the service requested, information may be shared with website hosting and technical support providers, payment and instalment providers, delivery companies and customer communication providers.

We share information needed for the relevant service, such as your name, contact number and delivery address with a courier.

Where analytics or marketing services are used, information is handled according to applicable permission requirements. Third-party payment and finance providers may act as independent controllers.

Information may also be disclosed when legally required or when necessary to address fraud, disputes or the protection of rights, as permitted by law.

International deliveries and services supplied by third-party providers may involve processing information outside the United Arab Emirates.

Where applicable law requires safeguards for international transfers, such transfers are subject to those requirements.

You may contact us for information about where your information is processed in connection with a particular service.

We retain information for the time needed to manage accounts, fulfil purchases, handle delivery, returns, warranty claims and support, and meet applicable legal, accounting or dispute-related requirements.

Retention depends on the type of record and the purpose for which it is held.

When information is no longer needed, it is deleted or anonymised, subject to lawful retention requirements and backup processes.

Contact us to request deletion or information about retention of your records.

We take reasonable organisational and technical steps to protect personal information against unauthorised access, use, disclosure, alteration and loss.

No internet transmission or storage system can be guaranteed completely secure.

Keep your account password confidential and contact us promptly if you suspect unauthorised use of your account.

Subject to applicable law and its exceptions, you may request:

• Access to your personal information.
• Correction of inaccurate information.
• Deletion of information where permitted.
• Restriction of certain processing.
• A copy or transfer of eligible information.
• Objection to certain processing.
• Withdrawal of consent where processing relies on consent.

To make a request, contact us using the details below. We may request proportionate information to verify your identity.

Some information may need to be retained for legal obligations or claims. We will explain any applicable limitation and respond within the period required by applicable law.

You may also raise a complaint with the competent data protection authority where available.

Where the required permission or other lawful basis exists, we may send promotional information about Shukran products and offers.

You may ask us to stop promotional messages by contacting us and specifying the relevant email address, telephone number or communication channel. Use the unsubscribe option where one is provided.

Essential communications about orders, customer support or account security may continue after you opt out of marketing.

Our website is intended for general retail customers and is not directed at children.

If you believe a child has provided personal information without appropriate authorisation, please contact us so that we can review the matter and take appropriate action under applicable law.

Our website may contain links to third-party websites, payment services and social media platforms.

Their handling of personal information is governed by their own policies. Please review those policies before providing information to them.

We may update this Privacy Policy to reflect changes in our services, practices or applicable requirements.

The updated version will be published on this page with a revised date. We will provide additional notice or obtain consent where required.