Terms & Conditions

These Terms & Conditions govern purchases from Shukran Electronics Trading L.L.C. through shukran.world and orders confirmed directly by our team.

Read these terms together with the product description, written order confirmation, applicable warranty and return information, and our Privacy Policy. Mandatory consumer rights prevail over conflicting terms.

Orders placed through independent marketplaces are also subject to the relevant platform’s applicable terms and procedures.

You must have legal capacity to make the purchase or act through an appropriately authorised person. Provide accurate contact, billing and delivery information.

Keep account passwords and verification codes confidential. Notify us promptly if you suspect account misuse. Fraudulent payments, unauthorised access and unlawful use of the website are prohibited.

Check the model, storage, colour, regional variant, included accessories, condition and warranty before ordering. New, used, refurbished and open-box products must be identified accurately in the listing or written offer.

Disclosed cosmetic wear, battery condition, replaced components and known limitations form part of the agreed description. This does not excuse an undisclosed defect or misleading description.

Product images may be illustrative, but material specifications and condition must match the agreed description. We will not substitute a materially different product without your agreement.

Regional models may differ in network bands, SIM/eSIM support, keyboard layout, charger type, software features and manufacturer warranty coverage. Tell us before purchase if you require a particular feature or compatibility.

Known material restrictions must be disclosed. Older or used devices may have limited future software support. General compatibility notes do not override a feature expressly promised at purchase.

UAE prices are stated in AED unless another currency is expressly agreed. The product price, applicable VAT treatment, delivery charges and other agreed charges must be disclosed before you commit to an order.

We do not add undisclosed compulsory charges after acceptance. An invoice will be provided with information required by applicable law, including Arabic information where required.

Submitting an order requests a purchase on the displayed terms. An automated acknowledgement confirms receipt and is not acceptance unless it expressly states otherwise.

Acceptance occurs when we expressly confirm the purchase or dispatch the goods, subject to any earlier binding agreement required by law. Keep your order confirmation and invoice.

If stock is unavailable or an obvious listing error is identified before acceptance, we will explain the issue and offer a corrected purchase for your approval or refund amounts collected. We will not charge a revised price without your agreement.

Only payment methods displayed at checkout or confirmed through our official channels are accepted. Payment verification may be necessary before dispatch. Do not transfer funds based on an unverified message.

Where Tabby or another instalment provider is offered, eligibility, approval, payment schedules and lawful provider fees are governed by that provider’s separate agreement. Finance approval is not guaranteed.

Product refunds must be coordinated with the finance provider. Do not stop instalment payments until the provider confirms an adjustment. Provider terms do not remove your statutory rights against us as the seller.

Our standard UAE delivery commitment is within 3 calendar days after order acceptance and payment verification, unless different dispatch conditions for a pre-order or special order are expressly agreed before purchase.

Standard UAE courier delivery costs AED 30 in addition to the product price. This charge must be shown before purchase.

Any different remote-area or special-handling charge requires prior disclosure and agreement. We will communicate material delays and provide the remedy required by the contract and applicable law. We remain your contact for delivery problems involving our courier.

For international destinations we accept, standard delivery is 7–10 calendar days after order acceptance and payment verification, unless a different arrangement is agreed before purchase.

The standard international courier charge is AED 150 in addition to the product price. Any destination-specific exception or special-handling surcharge requires your agreement before commitment.

Availability, shipping method and delivery timing must be confirmed for the particular order. Destination customs duties, import VAT and clearance fees must be identified as included or excluded before purchase.

Customs procedures and carrier restrictions may affect delivery. We will communicate delays and address applicable remedies. We do not misdeclare goods or their value. Lithium-battery restrictions may apply.

Provide a complete address, reachable telephone number and authorised recipient. Check the package and contents where reasonably possible.

Notify us promptly about missing items, damage, incorrect products or disputed delivery. Retain packaging where available. Photos or videos may assist an investigation but are not the sole acceptable proof of a valid claim.

Signing a delivery receipt does not waive rights concerning hidden defects, incorrect descriptions or mandatory protections. We will investigate disputed delivery rather than relying only on a courier scan.

If delivery fails because an address is incorrect or a recipient is unavailable, we will contact you to arrange a solution. Any customer-caused redelivery charge must have a lawful basis and be disclosed and agreed.

If the failure is caused by us or our delivery provider, we will arrange the appropriate remedy without shifting responsibility to you. Refused or uncollected orders will be handled according to the agreed terms and applicable law.

If a wrong, incomplete, damaged-on-arrival or faulty product is delivered, please report it within 7 calendar days of receipt.

After assessing the issue, we will arrange appropriate correction, repair or replacement and redelivery. Necessary correction and redelivery for a seller-responsibility issue will not carry an additional standard courier charge.

The 7-day reporting request helps us resolve delivery issues quickly. It does not shorten a warranty or remove a mandatory legal claim, including a hidden-defect claim.

Opening a package to reasonably inspect or test for a defect, missing packaging or not recording an unboxing video does not automatically invalidate statutory rights.

Our standard commercial policy is to resolve eligible product issues through correction, repair or replacement rather than discretionary cash refunds.

Change-of-mind cash refunds are not part of our standard policy unless separately promised. Any more generous return benefit advertised or agreed for your order will be honoured where applicable.

Where applicable law requires a refund, return, replacement or another remedy, that requirement takes priority over our replacement-first policy. We will not compel store credit or replacement instead of a refund that is legally due.

Refunds due will be processed without undue delay and within applicable legal deadlines, normally through the original payment method. Bank and finance-provider processing times may vary.

Used products sold by Shukran include a 1-month replacement guarantee from delivery for eligible faults not caused by the customer.

Contact us with your invoice or order reference and a description of the fault. Inspection may be required to identify the issue and determine eligibility.

If an eligible replacement is unavailable, we will agree an appropriate solution and provide any remedy required by law. This guarantee supplements and does not reduce mandatory consumer rights.

New products include a 1-year warranty provided by the relevant manufacturer/company from delivery, unless the product-specific warranty documentation expressly identifies a different lawful start date.

The warranty company, service provider, coverage, claim procedure and any regional restrictions must be disclosed for the actual product before purchase.

We will assist with applicable warranty claims and honour our seller obligations. Referring a claim to a manufacturer does not remove our responsibilities under applicable law.

Warranty limitations do not exclude mandatory rights. Paid work outside warranty coverage requires your approval of the quoted cost and expected repair period.

We do not ordinarily accept discretionary returns or cash refunds for damage caused by the customer after delivery.

Customer-caused physical damage, liquid damage, misuse or unauthorised modifications may fall outside our commercial guarantee or warranty only to the extent permitted by law and relevant to the fault.

Damage present on arrival, undisclosed defects and damage caused by us or our delivery provider are not treated as customer-caused damage. These issues remain eligible for applicable remedies.

Contact us promptly if you wish to cancel. Before dispatch, we will confirm cancellation availability and arrange any refund due. After dispatch, we will explain the applicable return process.

Special-order or personalised-product restrictions must be disclosed and lawfully agreed before purchase. They do not remove remedies for defects, misdescription, non-delivery or other mandatory rights.

If we cannot fulfil an accepted order, we will notify you and provide the remedy required by law, including any refund due.

Back up personal data before sending a device for inspection or service. Where necessary and safe, remove personal accounts and disable activation locks. Do not send account passwords or OTPs through customer messages.

Data-handling instructions do not exclude responsibility where loss results from a breach of our legal duties.

Stop using a product if it appears unsafe and contact us. Do not ship damaged or swollen batteries without approved handling instructions. Follow applicable safety or recall instructions.

Promotions are subject to the eligibility, validity period, quantity and other conditions disclosed with the offer. Promotions do not reduce mandatory consumer rights.

Our handling of personal information and marketing preferences is explained in our Privacy Policy.

Each party is responsible for its obligations under the contract and applicable law. Nothing in these terms excludes liability or remedies that cannot lawfully be excluded.

If an event outside our reasonable control affects fulfilment, we will notify you, take reasonable mitigation steps and discuss available solutions.

Such events do not automatically allow us to retain payment for undelivered goods or remove statutory cancellation or refund rights.

Email us with the subject “Order Complaint”. Include your order reference, description of the issue and requested solution.

We will acknowledge and investigate complaints and communicate a proposed resolution within a reasonable period and applicable legal deadlines.

You may contact the competent consumer protection authority without being required to complete our internal process first. Dubai complaints may be submitted through Consumer Rights Dubai where that authority has jurisdiction. Other emirates’ competent authorities may handle complaints within their jurisdiction.

Applicable UAE law governs these terms, subject to mandatory protections applying to the transaction. Disputes may be brought before the competent authority or court.

The version agreed when your order is accepted governs that order unless a lawful change is agreed or required by law. Later website updates do not retrospectively remove agreed rights.